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Preparing for Your SAP Upgrade - A New Study from Panaya Reveals Common Issues and Best Practices

In the 2009 SAP Upgrade Survey conducted by Panaya Ltd., 157 SAP ERP systems were analyzed to discover some remarkable under-the-hood upgrade insights. This first-of-its-kind study reveals the top five application issues you can expect when upgrading, their causes, and various approaches for dealing with them. The study included companies from a wide range of industries, countries, and ERP system configurations (for more information on the companies used for the study, see Annex A).

Using the latest in supercomputer simulation technology, every line of custom code ever written for each of the ERP systems was analyzed. SAP system managers and upgrade project managers will find this study's findings helpful in preparing for their own upgrade projects by knowing what to expect and how best to prepare. In this article, you can learn about the lessons learned from Panaya's study and the SAP upgrade tips we learned from our survey participants.

 

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Top 3 SAP Upgrade Challenges Every Manager Must Address

If you are planning an upgrade, it is crucial to address the key challenges if you want to mitigate the risk of errors.

In the Panaya 2009 SAP Upgrade Survey, 157 European and North American SAP customers and system integrators were asked to rank the various challenges involved in their upgrade.

According to the respondents, the top three challenges were:

1. Cost and effort estimation;
2. Cost justification;
3. Impact analysis.

For completeness, we are including the full list and ranking below:

 

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How to Upgrade SAP Notes


What are SAP Notes?
Notes are SAP provided code corrections for its own objects, (objects residing in the SAP namespace). They are regularly released and are made available via the SAP service marketplace.

 

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How to Upgrade SAP Cloned Programs

What are SAP Cloned Programs?
Cloned programs are "backdoor" enhancements or changes to the SAP standard code. SAP advises its customers not to make modifications to SAP Standard code. Developers often copy standard programs and modifiey the copies in order to adapt SAP functionality to their specific processes and needs. For example, a developer might copy VA01 into ZVA01 and modfiy the code of ZVA01. Cloned programs are also known as "ZCOPY"

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How to Upgrade your SAP Batch Input

What is an SAP Batch Input??
Batch Input is a legacy technique which has been available and widely used by SAP customers since its early release. It allows customer to safely import master data and documents into the system by feeding the interactive transaction screens, thus ensuring that data completeness is maintained and all due validity checks are performed. Batch input is a method of transferring large amounts of data between SAP systems.

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The 2009 SAP Upgrade Survey Results

Last month, 152 European and North-American SAP customers and system integrators shared their upgrade plans with the community. The 2009 SAP Upgrade Survey contains the important benchmark metrics from the participants.

This FREE report reveals the latest answers to question such as:

  • How long should an ERP 6.0 upgrade take?
  • What are the biggest challenges and most time consuming tasks?
  • To what degree should partners be used?
  • Who are the most commonly used partners?

With 15 pages of factual information, more than 20 charts, and over 100 metrics, this report is a must-have resource for any company that is using SAP solutions.

Download an excerpt of the 2009 SAP Upgrade Survery Results

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PSA

mercedes_hover

"We plan to use Panaya for all our future upgrade and support package projects."

Grégory Cagin, SAP upgrade programs Manager, SAP Competence Center

PSA Peugeot Citroën

Mercedes

mercedes_hover

"Eighty to ninety percent of our potential problems were taken care of by Panaya."

Sanjeev Sharma, SAP Regional Support Manager

Mercedes-Benz USA

Kingspan

Kingspan

"I don't think the users noticed an upgrade had even happened"

Barry Finn, IS Applications Project Manager

Kingspan

Central Vermont Public Service

Central Vermont Public Service

"How does anyone implement support packages without Panaya?!"

Shelly Hendee, SAP Support Team Manager

Central Vermont Public Service

Travel

TravelCenters

"It's not just the time saved, it's the results."

Jeff Obrzut, Manager of SAP Development 

Travel Centers of America

AlleghenyEnergy

AlleghenyEnergy

"Panaya was our one-stop shop for the project's analysis and task management."

Michael Eckert, General Manager of SAP Applications

Allegheny Energy

SummitElectricSupply

SummitElectricSupply

"Whether you’re doing your upgrade in-house or outsourcing it, Panaya allows you to hone in on the areas of SAP you need to be paying attention to."

David Wascom, CIO, Summit Electric Supply

MPS

mps

"No exaggerations, Panaya saved us 80 percent of our project time."

Syed Yaseen, SAP Programmer

Minneapolis Public Schools

Royal-Resorts

RoyalResorts

"We saved around 73 percent of what was originally budgeted for ABAP development."

Carlos Gomez, SAP Manger

Royal Resorts

Aluma Form

AlumaForm

"Without Panaya, I wouldn't have had a good idea of what to change; I wouldn't have known what was going to break."

Joan Waddell, ABAP Programmer

Aluma-Form

Centrica

Centrica_hover

"We even had some senior managers asking us whether we actually went live – several of them expressed their amazement at how quiet it was."

Mike Kemp, SAP Operations Manager, Centrica

agropur

agropur_hover

"Panaya looks too good to be true – but it really is that good!"

Marie-Claude Alary, Manager of Business Process Systems Improvement

Agropur

FEMSA

femsa

"Panaya enabled us to spend much less time in the testing cycle than what we have done in the past."

Francisco Flores, SAP Project Manager

FEMSA Empaque

Foschini Group

foschini

"Thanks to Panaya, our upgrade was a non-event."

Gerhard Mitton, Senior Department Manager

The Foschini Group

Newell-Rubbermaid

NewellRubbermaid

"We were not only on time, we slipped the upgrade in a year early."

Glen Griffin, Global Director of Application Development

Newell Rubbermaid

powell

powell_hover

"The money that we spent with Panaya was more than justified."

Bob Oldrati, Controller and IT Director

Powell Electronics

ColdwaterCreek

ColdwaterCreek

"It was like we were floundering around in the forest, and when we got Panaya, it was like all of a sudden we were given night vision goggles."

Rose Clark, Senior Project Manager, Coldwater Creek

JYSK

jysk

"Panaya gave us a crystal clear idea of what we would have to change."

Rune Skovsgaard, IT Director

JYSK

Housekeeping Company New York