SAP Support Packs: Problems, Solutions, and How Panaya Can Help - A Podcast with Amit Bendov
It's a common misconception that SAP support packs are routine business. In fact, support pack installations are mini-upgrades, with significant testing and compatibility issues to resolve. Fortunately, there are ways to streamline SAP support package installation. In this ten minute podcast, Jon Reed of JonERP.com interviews Amit Bendov of Panaya to get to the bottom of the SAP support pack issues facing SAP customers. The podcast also explores how Panaya can help, and what kind of returns customers are actually seeing from Panaya's solutions. Some results from Panaya's recent SAP Support Packs survey are also revealed.
(.48) Why are support packs more than a routine series of fixes and updates? SAP Support Packs are a series of changes to the SAP system, from security issues to functional fixes. SAP customers are not always clear on how these changes will impact their environments. This requires thorough testing, which often results in a postponement of support pack installations, which creates its own set of problems.
We'll be releasing another podcast which explores Panaya's recent SAP Support Survey next week. In the meantime, you can learn more at Panaya's SAP support packs solutions page.
"We plan to use Panaya for all our future upgrade and support package projects."
Grégory Cagin, SAP upgrade programs Manager, SAP Competence Center
PSA Peugeot Citroën
"Eighty to ninety percent of our potential problems were taken care of by Panaya."
Sanjeev Sharma, SAP Regional Support Manager
"I don't think the users noticed an upgrade had even happened"
Barry Finn, IS Applications Project Manager
"How does anyone implement support packages without Panaya?!"
Shelly Hendee, SAP Support Team Manager
Central Vermont Public Service
"It's not just the time saved, it's the results."
Jeff Obrzut, Manager of SAP Development
Travel Centers of America
"Panaya was our one-stop shop for the project's analysis and task management."
Michael Eckert, General Manager of SAP Applications
"Whether you’re doing your upgrade in-house or outsourcing it, Panaya allows you to hone in on the areas of SAP you need to be paying attention to."
David Wascom, CIO, Summit Electric Supply
"No exaggerations, Panaya saved us 80 percent of our project time."
Syed Yaseen, SAP Programmer
Minneapolis Public Schools
"We saved around 73 percent of what was originally budgeted for ABAP development."
Carlos Gomez, SAP Manger
"Without Panaya, I wouldn't have had a good idea of what to change; I wouldn't have known what was going to break."
Joan Waddell, ABAP Programmer
"We even had some senior managers asking us whether we actually went live – several of them expressed their amazement at how quiet it was."
Mike Kemp, SAP Operations Manager, Centrica
"Panaya looks too good to be true – but it really is that good!"
Marie-Claude Alary, Manager of Business Process Systems Improvement
"Panaya enabled us to spend much less time in the testing cycle than what we have done in the past."
Francisco Flores, SAP Project Manager
"Thanks to Panaya, our upgrade was a non-event."
Gerhard Mitton, Senior Department Manager
The Foschini Group
"We were not only on time, we slipped the upgrade in a year early."
Glen Griffin, Global Director of Application Development
"The money that we spent with Panaya was more than justified."
Bob Oldrati, Controller and IT Director
"It was like we were floundering around in the forest, and when we got Panaya, it was like all of a sudden we were given night vision goggles."
Rose Clark, Senior Project Manager, Coldwater Creek
"Panaya gave us a crystal clear idea of what we would have to change."
Rune Skovsgaard, IT Director