IATA

The Challenge

IATA embarked upon an EHP upgrade in 2016, while simultaneously juggling ongoing SAP maintenance and daily testing needs. Their primary pain point was delivering change to their SAP system, while organizing and documenting all business processes and test evidence into a single, reusable repository. Lacking a standardized testing tool, application changes for business process updates were deemed complex and tedious. With change so inherently business-driven, it became increasingly difficult to continue to rely on difficult to manage and monitor Excel and Word files housing change requests and test planning and execution.

Adding to the complexities, as an audit compliant organization, IATA business users are required to cover all business scenarios. To coordinate between the hundreds of business users spread across the globe, IATA managed UAT with dedicated in-person gatherings, flying in relevant stakeholders from across the globe. Finally, without a centralized platform to manage and view testing status, application change delivery and testing was considered both costly and time consuming.

The Solution

IATA selected Panaya as their central testing solution, onboarding over 100 business users and 6 consultants within 3 months. “From the very beginning, we found Panaya Test Dynamix to be an easy to use tool,” said Razvan Calin, SAP CoE Manager at IATA.

With so many non-technical stakeholders involved in the testing process, Panaya Test Dynamix answered IATA needs by offering a solution which is designed for both technical and nontechnical users. Built-in notifications and real-time dashboards provide full test visibility and tracking at the test and business process level. “Our business users work really well with Panaya,” said Razvan, “built-in notifications really help us manage the testing process.” In addition, Panaya Test Dynamix is audit-ready, so documentation ensures compliance with all internal and external quality standards.

Release Dynamix (RDx), Panaya’s Enterprise Agile Delivery platform, has also been recently adopted by IATA supporting requirement and release management. RDx enables IATA’s dispersed teams to sync around the release scope as they gain a comprehensive view into the delivery risk and quality, while factoring in scope, time, and quality. As a result, teams can further map tests and defects to business change requests and development requirements, reducing time and increasing quality and business assurance for all SAP changes.

The Results

“We have also started using Panaya Release Dynamix for releases and looking ahead, the upcoming integration with our Salesforce solution– will be a huge advantage for us.”

Razvan Calin
SAP, CoE Manager at IATA